Supporting Customers Worldwide: Life as a Project Management Lead
By Lukas Rosenkranz, Project Management Lead, Koenig & Bauer Durst
When people ask me what it’s like to be a Project Management Lead at Koenig & Bauer Durst, I often smile and remark, “No two days are ever the same.”
At Koenig & Bauer Durst, customer success is our priority. We want to ensure that our systems deliver reliable, profitable performance.
1. Installing, Supporting, and Optimizing Across Europe
My role takes me across Europe – from Germany to Spain to England – where I work side by side with customers installing and supporting our Delta SPC 130 machines.
But the job doesn’t end with installation. I return to customers months later to observe, advise, and help them get the very best out of their machines.
With a background in mechatronics and automation, I can often see details that others might miss. That training helps me notice subtle issues in production – things that can make the difference between frustration and flawless output.
I spend an entire day at a customer site, observing, checking every component, and working with third-party suppliers to improve performance. Sometimes this means hours of fine-tuning, followed by detailed reports and training sessions to ensure the customer’s team feels confident.
2. Turning Challenges into Customer Success
One of the most rewarding parts of my job is transforming challenges into success stories.
I’ve seen customers start the day angry because their equipment wasn’t working properly – only to end the day relieved and happy after we solved the issue together.
Third-party companies often bring complex error-cutting systems, and I work closely with them to integrate improvements. Seeing the customer’s production line run smoothly afterward is always satisfying.
For me, silence is golden: if I don’t hear from a customer, it means the machine is running perfectly. That’s the ultimate goal.
Last year alone, I spent 11–12 weeks abroad supporting customers. Each country brings new challenges, new cultures, and new opportunities to learn, including improving my English.
It’s demanding work, but when customers achieve success, the relief and happiness on their faces make it worthwhile.
