Press productivity – supporting our customers
By Andreas Rogl, Application Engineer, Koenig & Bauer Durst
A comprehensive customer support approach is offered to all customers for our single-pass digital presses serving the corrugated and folding carton markets.
Digital enables production agility, managing short job runs, reducing time to market, and limitless customization. But for many it’s still a new and developing technology.
Here are the main points of how we help our customers in their digital journey:
- Pre-installation support: The process begins with pre-installation training and consultation, ensuring all team members are familiar with the new technology and its integration into existing workflows.
- Onsite optimization: Onsite visits focus on optimizing production workflows, including stack handling and paper quality, to enhance overall efficiency.
- Training and communication: Extensive training is provided for all relevant personnel to foster strong communication, enabling quick resolution of operational challenges. At one customer site, a dramatic productivity improvement resulted from comprehensive training programme given for all core staff, even for the operators.
- Key considerations for success:
- Board quality: Our customers usually have a wide variety of paper and corrugated boards and, of course, tend to maximize cost savings. We help them to choose the best corrugated boards for the Delta SPC130 to save money and to achieve the best production output on the press.
- Maintenance: As volumes grow, I’ve experienced some customers running three shifts on a 24-hour basis. Time for maintenance is limited. Therefore, we train our customers to perform maintenance in the most efficient way and to keep their uptime on the highest level.
- Software and workflow optimization: Keeping software updated and grouping similar tasks can improve efficiency.
- Cost efficiency: Strategies like optimizing ink usage and energy settings can reduce costs per m².
- Communication: It’s essential that everybody who is involved in the operational processes around the Delta SPC130, from pre-press to operators, speaks the same language. We support them with knowledge transfer and training.
- Ongoing consultancy: Customer support extends beyond installation, with regular account reviews to address challenges, explore new opportunities, and stay informed about industry trends.
- Investment in knowledge: The partnership is positioned as a long-term investment, focusing on expanding clients’ digital knowledge and ensuring profitability.
Overall, the approach emphasizes a holistic strategy to maximize the capabilities of digital presses, ensuring clients can fully leverage their investments.
